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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kevin Ferguson

September 19, 2023

5  out of  5 rating by Kevin Ferguson
"It was a pleasure dealing with Roya. She was patient and kind while answering all of our questions. She helped us realize how important it was to have our family covered with life insurance. She made the process easy and explained every option so we could make the right decision. Top notch customer service."

Teresa Duncan

September 19, 2023

5  out of  5 rating by Teresa Duncan
"I'm out of a different State than Jacob services. If I could I would change just to have Jacob's New Recruit (Roya Ferguson) handle my insurance needs. She's Thoughtful and Forward Thinking! Good Luck Roya!"

Danielle Deblasio

September 19, 2023

5  out of  5 rating by Danielle Deblasio
"I called with some questions and Roya was very helpful and professional! Great customer service and I appreciate her patience with the list of questions I had!!! I highly recommend!"

Tyler Siglock

September 19, 2023

5  out of  5 rating by Tyler Siglock
"I had the pleasure of working with Roya, and I can confidently say that she is among the best at her job. If you are looking for an honest and professional experience, this is the place to go!"

dawnika s

September 19, 2023

5  out of  5 rating by dawnika s
"Roya was super friendly and helpful, so glad I went with this agency!"

Cindy Molina

September 15, 2023

5  out of  5 rating by Cindy Molina
"Loved working with Rachel - very helpful & kind!"

Nikhil Narkhede

September 14, 2023

5  out of  5 rating by Nikhil Narkhede
"Good insurance when ya need em. Took care of my comprehensive claim!"

Ryan Burch

September 11, 2023

5  out of  5 rating by Ryan Burch
"The best insurance provider in Reno or for the entire state of Nevada if you ask me!! Everyone is extremely professional and give fair competitive rates!! Thank you Jacob and your team for my coverage these past few years!!"

ariana schubert

May 10, 2023

5  out of  5 rating by ariana schubert
"Jordan was a pleasure to work with. I needed help with getting a couple quotes for rental properties and she was friendly and quick with responses. Definitely recommend this office if you are looking for insurance in Reno!"

Patricia Berg

August 16, 2022

5  out of  5 rating by Patricia Berg
"We just moved to Reno and called another Insurance Office. Very unhappy with my initial contact. I called Jacob Althage’s State Farm Office and was treated so professionally. We were given an appointment right away. Jordan and Makenna are just great! They are so professional and efficient. We were taken care of right away. Soooo happy we found Jacob Althage’s Office."

Alex Oggerino

July 24, 2022

5  out of  5 rating by Alex Oggerino
"Saved me a ton of money and made the whole process of getting insurance super easy!!"

Teague Loranger

July 22, 2022

5  out of  5 rating by Teague Loranger
"Excellent customer service"

Justin Gatrell

July 22, 2022

5  out of  5 rating by Justin Gatrell
"Very responsive and helpful!"

Aidan Keppel

July 22, 2022

5  out of  5 rating by Aidan Keppel
"Just absolutely slayed 💅🏼💅🏼 Great service"

The Icy Grizzly

July 22, 2022

5  out of  5 rating by The Icy Grizzly
"The staff here is great very professional and very helpful."

Hayden Jory

July 22, 2022

5  out of  5 rating by Hayden Jory
"Very friendly!"

Alice Wang

July 21, 2022

5  out of  5 rating by Alice Wang
"Jacob gave me a great deal on my 2021 Tesla. It is always a pleasure to talk with Jacob and his team. They are all incredibly nice and treat me like a person. Even though I canceled my insurance, they were so pleasant about it."

Brandon Dybalski

July 8, 2022

5  out of  5 rating by Brandon Dybalski
"My wife and I do the drive safe program. My app doesn't always send a message for updating mileage. They have always reached out to me and asked for updated mileage so I can continue to get my discount. I am also a fan of being contacted via text instead of via phone call like my other star farm agent back east."

D Ost

July 1, 2022

5  out of  5 rating by D Ost
"I was recommended to State Farm after I've spent the last 15 years under Allstate. Allstate however wanted to charge me a ridiculous amount for car and renters insurance on my own. I called Jacob's office for State Farm and they were extremely patient with my many questions and had the exact same insurance and services that Allstate had at an extremely lower amount. I signed up and have not regretted it since. The people at their office are nice, patient and super helpful and even saved me from a fine at the DMV. Their roadside service also is fantastic! I needed a car towed and still had Allstate's roadside service so I called the. They made me wait for over an hour with two kids only to cancel the service because they didn't have any towing services to help. They offered me the next morning. Are you kidding me!?! I then called State Farm, the tow truck was there in 10 minutes! I'm extremely happy with State Farm and highly recommend them."

Dawn Downs

June 12, 2022

5  out of  5 rating by Dawn Downs
"Best customer service in town!"

Steve Castillo Meza

June 11, 2022

5  out of  5 rating by Steve Castillo Meza
"Great service!!!"

McKain Murdock

June 7, 2022

5  out of  5 rating by McKain Murdock
"I had nothing short of a wonderful experience. All employees are friendly and caring. Makenna was extremely helpful and was able to answer all my questions!"

A Google User

April 21, 2022

5  out of  5 rating by A Google User
"They contacted me when I moved and have provided very helpful, professional, prompt and honest service. Very happy! Also State Farm had been giving me the best rates I can find for years."

A Google User

April 8, 2022

5  out of  5 rating by A Google User
"Jacob gave me the best quote and including rental insurance over my current Go-Auto who I would never recommend go see Jacob of State Farm in Reno Nevada you definitely won't be disappointed thank you"

A Google User

March 26, 2022

1  out of  5 rating by A Google User
"(Translated by Google) No one answers when you call to make a payment, especially on Saturdays (Original) Nadie contesta cuando uno llama para hacer un pago especialmente los sabados"